Collecting your residence permit
How to collect your residence permit: notification of availability, documents to bring, collection by proxy, checking the printed details and what to do about errors.
Quick answer
When the permit is ready you receive a notification of availability: collection takes place at the Immigration Office of the competent Questura, presenting your receipt, an identity document and, where required, your passport. Before leaving the counter, check that the printed details are correct.
Collection is the last step of the procedure — and the moment to verify that your name, dates and permit type are correct.
If you spot a clerical error, report it at once: fixing it immediately is far easier than later.
Who this guide is for
Anyone notified that their permit is available.
What you need
- Postal kit receipt
- Valid identity document
- Passport, where required
- Any proxy authorisation and the delegate’s documents, where provided for
Step-by-step process
-
1. Wait for the notification
The notification states where and when to collect the document.
-
2. Go to the indicated counter
Attend during the Questura’s opening hours with the required documents.
-
3. Check the printed details
Verify name, date of birth, permit type and validity dates: report errors immediately.
-
4. Keep a copy
Copy the permit and note the new expiry date to plan your renewal.
What happens next
- Note the expiry date and set a renewal reminder.
- Update linked records (health card, bank, employer).
- Keep a digital copy of the permit.
Common mistakes
Mistake: Not checking the printed details.
Better approach: Verify everything before leaving the counter and report errors at once.
Mistake: Not noting the new expiry date.
Better approach: Set a reminder: renewal applications are filed well in advance.
Related guides
Checking your application status
You check your file status online using the user code and password printed on the receipt you received at the post office when sen…
The Questura appointment
After sending the postal kit you receive a summons to the Immigration Office: at the appointment you bring original documents, pho…
What is a permesso di soggiorno?
A permesso di soggiorno (residence permit) is the document that allows a non-EU citizen to stay in Italy for more than 90 days. It…
Anagrafe registration with the Comune
You declare your residence to the Comune where you habitually live, normally within 20 days of moving, with an identity document, …
Immigration timeline
Organises your application dates into a printable timeline.
Official sources
This page is based on the official sources listed below. Open them to check the most recent information directly with the competent authority.
-
Polizia di Stato — Immigration Office (police headquarters online) (opens in a new tab)
Polizia di Stato · in italiano
Pagina delle Questure con le informazioni sui titoli di soggiorno, i moduli e la verifica dello stato delle pratiche.
Link last verified:
-
Polizia di Stato — Where to apply (opens in a new tab)
Polizia di Stato · in italiano
Elenco ufficiale delle Questure italiane con indirizzi, orari e contatti degli Uffici Immigrazione.
Link last verified:
-
Questure — Immigration Office: procedures and documents (PDF) (opens in a new tab)
Polizia di Stato — Questure · in italiano
Documento ufficiale di sintesi sulle procedure dell’Ufficio Immigrazione: documenti per tipologia di permesso, contributi e conversioni.
Link last verified:
Important notice
The information published on ItalyDocsHub is for general informational purposes only and does not constitute legal advice. Procedures and requirements may change. For current information and advice regarding your specific situation, always consult the relevant official authority or a qualified professional.
- Last reviewed
- Content owner
- ItalyDocsHub Editorial Team