Checking your application status
How to check the status of a residence permit application: postal receipt codes, the Questure online service, what each outcome means and what to do next.
Quick answer
You check your file status online using the user code and password printed on the receipt you received at the post office when sending the kit. The service is run by the Questure and shows whether the file is under review, whether more documents are needed, or whether the permit is ready.
The online check is the fastest official way to see where your application stands without going to the counter.
If the system shows no updates for many months, the competent Immigration Office remains your reference point: you can ask for information following your Questura’s instructions.
Who this guide is for
Anyone who filed a permit or renewal application and wants to check its status.
What you need
- Postal kit receipt with user code and password
- Application number or identifier, if available
- Internet access
Step-by-step process
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1. Find your codes
The user code and password are printed on the postal receipt: if you lost them, contact the competent office.
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2. Access the online service
Use the Questure status-check service indicated by the Polizia di Stato and enter your codes.
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3. Read the outcome
Typical outcomes: under review, additional documents requested, appointment scheduled, permit ready for collection.
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4. Act accordingly
If documents are missing, provide them immediately; if the permit is ready, follow the office instructions to collect it.
What happens next
- If the office requests more documents, respond within the stated deadline.
- If the file has not moved for a long time, contact the competent Immigration Office.
- Keep every communication you receive.
Common mistakes
Mistake: Losing the receipt with your codes.
Better approach: Store it safely and keep a digital copy.
Mistake: Reading “under review” as a refusal.
Better approach: It means checks are ongoing: wait and monitor updates.
Related guides
The postal kit receipt
The receipt proves that your permit or renewal application was filed. People who have filed a renewal application have, with the r…
The Questura appointment
After sending the postal kit you receive a summons to the Immigration Office: at the appointment you bring original documents, pho…
Collecting your residence permit
When the permit is ready you receive a notification of availability: collection takes place at the Immigration Office of the compe…
Expired residence permit: what to do
If your permit has expired, file the renewal application as soon as possible using the postal kit, attaching documents for your re…
Immigration timeline
Organises your application dates into a printable timeline.
Official sources
This page is based on the official sources listed below. Open them to check the most recent information directly with the competent authority.
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Polizia di Stato — Immigration Office (police headquarters online) (opens in a new tab)
Polizia di Stato · in italiano
Pagina delle Questure con le informazioni sui titoli di soggiorno, i moduli e la verifica dello stato delle pratiche.
Link last verified:
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Portale Immigrazione (Immigration Portal) (opens in a new tab)
Ministero dell’Interno · in italiano
Il portale telematico del Ministero dell’Interno per la gestione delle istanze di soggiorno (kit postale, nulla osta, sportello unico).
Link last verified:
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Poste Italiane — Sportello Amico counters (opens in a new tab)
Poste Italiane · in italiano
Informazioni sugli uffici postali abilitati al servizio kit postale per il permesso di soggiorno e sulle modalità di spedizione.
Link last verified:
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Polizia di Stato — Where to apply (opens in a new tab)
Polizia di Stato · in italiano
Elenco ufficiale delle Questure italiane con indirizzi, orari e contatti degli Uffici Immigrazione.
Link last verified:
Important notice
The information published on ItalyDocsHub is for general informational purposes only and does not constitute legal advice. Procedures and requirements may change. For current information and advice regarding your specific situation, always consult the relevant official authority or a qualified professional.
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- Content owner
- ItalyDocsHub Editorial Team